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RETURNS

At Tisaya.com we want you to be satisfied every time you shop with us. There may be occasions where you need to return the item back to us. Please view our returns policy below.

General Information

For UK deliveries, if you are returning any in-stock clothing item we are happy to give you a full refund (excluding your delivery cost in sending it back to us) as long as the goods reach us within 14 days of delivery. After this period we reserve the right to refuse the return of the item. All accessories (including shawls) are non returnable and non refundable.

Any items ordered from our ’Made To Order’ collections are non returnable and non refundable as these items are specially ordered on customer request.

For International orders, we are unable to accept returns or issue refunds.

Returns Procedure

All returned goods must be in their original packaging. You must notify us before you return any goods by completing the returns form. You will be given a returns code and returns address which must be displayed on the packaging.

You are responsible for the goods until they reach us and for your own protection, we recommend that you return the items via recorded delivery and that you obtain ‘Proof of Posting Certificate' from the post office. If you are using a courier service ensure the goods are insured whilst in transit and again that you retain the relevant proof of purchase receipt or document.

Refunds will only be credited to your original payment card.

Important Information

Returns cannot be accepted without a valid returns code. Returns form must be completed.

To view the returns form please click here

All our garments are fitted with tags. If any of these tags are removed or goods are damaged (including marks & scents) we will not issue a refund under any circumstances.

PLEASE NOTE – All our items are thoroughly checked before they are dispatched and care needs to be taken when trying on goods. Please ensure you are not wearing perfume or make-up that may leave marks or scent on the goods when trying them on as this may result in the item being damaged and consequently not accepted as a return.

 
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